Financial Policy

Thank you for choosing Five Forks Dental Care, Inc.! Our primary mission is to deliver the best and most comprehensive care available. It is important to us that the quality of our business services matches the quality of our dental care. We want the handling of your account, from the start, to be perceived as an extension of the dental care we provide you and your family. We believe the best way to save our patients money is to do our best job the first time.

All appointments are exclusively reserved:

Unlike most offices where a patient is scheduled for one filling at a time, we recognize that your time is valuable. The more that we can get done in one visit the less time you will miss from work and family. We are happy to offer long appointments and dedicate our time exclusively for you. Subsequently, we require a two day notice for any change in scheduling for short visits and a one-week notice for larger, more comprehensive treatment plans. We reserve the right to charge a fee of $75 per hour of reserved treatment time with our doctors for any changes in scheduling without a sufficient notice. All appointments are to be handled by our front office team during our regular business hours.

Patient's role:

As with any partnership, both parties have a role to play. Our role is to provide you with the best quality service and most comprehensive care available. In turn, your role is making sure you show up for the appointments that you schedule and pay for your treatment at the time services are rendered. Our team will work with you to determine financial arrangements that make sense for both of us. With an agreement made, our joint follow-through will result in a win for everyone.

Regarding Insurance:

Our insurance experts work with you to maximize your insurance benefits. We file insurance claims and accept assignment of insurance benefits. So that we may file your insurance claims correctly, we ask all patients to complete our Information and Insurance Form before seeing the doctor as that ensures our office of obtaining the correct information to better serve you in regards to your benefits. Patients are ultimately responsible for the agreed upon fee regardless of insurance benefits. No insurance? No problem! Check out our In-Office Savings Plan

Payment Options:

An important part of our mission is making the cost of optimal care as easy and manageable as possible for our patients by offering several payment options:

Cash, Check, Visa, MasterCard, Discover Card or American Express, or a selected payment plan.

Plans from Care Credit, Lending Club, Citi Financial, GE Financial or one of our other major financing companies will allow you to pay over time with little or no interest. Convenient, low monthly payment plans are also available with no annual fees or pre-payment penalties on most plans. Excellent credit is not necessary for approval.

• They take their time and are very thorough. Friendly staff. Great cleaning also.
  Michael Lancaster
  
• I am without a doubt the most nervous patient ever !!!! crying in the parking lot before I came in. I don't believe it. not only did they NOT hurt me but my teeth feel amazing. don't be like me and put off taking care of your teeth ... these folks are not only professional but they care about how you 'feel' I'm a Five Forks Dental patient for life !!!! nana 😍
  nana b
  
• First time patient, greeted very warmly by staff. This clinic does an exemplary job of explaining every step of their procedure and practice. As a customer, I learned how my teeth were to be maintained, rather than simply going in for just a regular cleaning. My dentist today was Cheryl, very friendly and considerate of any possible sensitivity in the mouth! Very thorough in her work and pleasant conversation. Enjoyed the session and highly recommend. Plus, the complementary wax glove treatment is a definite treat! Not your normal dentist appointment!
  Manu Feigl
  
• I went in for a B12 shot and they got me in and out very quickly! Jennifer was super helpful and sweet. I'll definitely go back!
  Amber C.
  
• My kids and I love Dr. Hapney and the team. They don't "specialize" in kids but you'd never know it by the way they calm kids and make cleaning easy. My 3 year old freaks out if we even mention haircut but he has no fear or anxiety about getting his teeth cleaned by Dr. Hapney's team.
  Adam Bair