Financial Policy

Thank you for choosing Five Forks Dental Care, Inc.! Our primary mission is to deliver the best and most comprehensive care available. It is important to us that the quality of our business services matches the quality of our dental care. We want the handling of your account, from the start, to be perceived as an extension of the dental care we provide you and your family. We believe the best way to save our patients money is to do our best job the first time.

All appointments are exclusively reserved:

Unlike most offices where a patient is scheduled for one filling at a time, we recognize that your time is valuable. The more that we can get done in one visit the less time you will miss from work and family. We are happy to offer long appointments and dedicate our time exclusively for you. Subsequently, we require a two day notice for any change in scheduling for short visits and a one-week notice for larger, more comprehensive treatment plans. We reserve the right to charge a fee of $75 per hour of reserved treatment time with our doctors for any changes in scheduling without a sufficient notice. All appointments are to be handled by our front office team during our regular business hours.

Patient's role:

As with any partnership, both parties have a role to play. Our role is to provide you with the best quality service and most comprehensive care available. In turn, your role is making sure you show up for the appointments that you schedule and pay for your treatment at the time services are rendered. Our team will work with you to determine financial arrangements that make sense for both of us. With an agreement made, our joint follow-through will result in a win for everyone.

Regarding Insurance:

Our insurance experts work with you to maximize your insurance benefits. We file insurance claims and accept assignment of insurance benefits. So that we may file your insurance claims correctly, we ask all patients to complete our Information and Insurance Form before seeing the doctor as that ensures our office of obtaining the correct information to better serve you in regards to your benefits. Patients are ultimately responsible for the agreed upon fee regardless of insurance benefits. No insurance? No problem! Check out our In-Office Savings Plan

Payment Options:

An important part of our mission is making the cost of optimal care as easy and manageable as possible for our patients by offering several payment options:

Cash, Check, Visa, MasterCard, Discover Card or American Express, or a selected payment plan.

Plans from Care Credit, Lending Club, Citi Financial, GE Financial or one of our other major financing companies will allow you to pay over time with little or no interest. Convenient, low monthly payment plans are also available with no annual fees or pre-payment penalties on most plans. Excellent credit is not necessary for approval.

• They were all very nice and friendly, and explained what they were doing and why they were doing it very well!
  Manas Ranganathan
  
• This has been the best dentist visit I have ever experienced. It was my first visit at this dentist office, and I was treated so well. Each staff member I encountered was very kind and genuinely sweet. There are also many discounts and special offers for first time visitors. I will definitely be coming back here for my next visit in 6 months.
  Tamara Greene
  
• Five forks dental should be your only choice for dental work in the area! I can't say enough good things about this group. Great hospitality and service from start to finish! Thanks Dr.Hapney and keep up the good work
  Jeff L.
  
• This place is AH-MAZING! For the moment you walk in, they provide a soothing, freindly atmosphere...and all of the staff is welcoming! Who knew you could get a paraffin treatment while getting your teeth cleaned- loved it!! What a great extra perk! Would definitely recommend this business. Hands down 5 stars easily! :)
  Amanda McAlpin
  
• I was made to feel right at home. My dental hygienist Cheryl was excellent at explaining the entire process and made me very comfortable. They even offer a complimentary parafin wax hand treatment during the dental cleaning. Highly recommend this debtist.
  Rudy Di Emidio