Financial Policy

Thank you for choosing Five Forks Dental Care, Inc.! Our primary mission is to deliver the best and most comprehensive care available. It is important to us that the quality of our business services matches the quality of our dental care. We want the handling of your account, from the start, to be perceived as an extension of the dental care we provide you and your family. We believe the best way to save our patients money is to do our best job the first time.

All appointments are exclusively reserved:

Unlike most offices where a patient is scheduled for one filling at a time, we recognize that your time is valuable. The more that we can get done in one visit the less time you will miss from work and family. We are happy to offer long appointments and dedicate our time exclusively for you. Subsequently, we require a two day notice for any change in scheduling for short visits and a one-week notice for larger, more comprehensive treatment plans. We reserve the right to charge a fee of $75 per hour of reserved treatment time with our doctors for any changes in scheduling without a sufficient notice. All appointments are to be handled by our front office team during our regular business hours.

Patient's role:

As with any partnership, both parties have a role to play. Our role is to provide you with the best quality service and most comprehensive care available. In turn, your role is making sure you show up for the appointments that you schedule and pay for your treatment at the time services are rendered. Our team will work with you to determine financial arrangements that make sense for both of us. With an agreement made, our joint follow-through will result in a win for everyone.

Regarding Insurance:

Our insurance experts work with you to maximize your insurance benefits. We file insurance claims and accept assignment of insurance benefits. So that we may file your insurance claims correctly, we ask all patients to complete our Information and Insurance Form before seeing the doctor as that ensures our office of obtaining the correct information to better serve you in regards to your benefits. Patients are ultimately responsible for the agreed upon fee regardless of insurance benefits. No insurance? No problem! Check out our In-Office Savings Plan

Payment Options:

An important part of our mission is making the cost of optimal care as easy and manageable as possible for our patients by offering several payment options:

Cash, Check, Visa, MasterCard, Discover Card or American Express, or a selected payment plan.

Plans from Care Credit, Lending Club, Citi Financial, GE Financial or one of our other major financing companies will allow you to pay over time with little or no interest. Convenient, low monthly payment plans are also available with no annual fees or pre-payment penalties on most plans. Excellent credit is not necessary for approval.

• Five forks dental care is an awesome dental office, has a very friendly staff. 10 star service all the way.
  Jennifer W.
  
• Dr. Hapney is terrific - as is her entire staff! Everyone is super friendly and always makes us feel welcomed and relaxed. My kids actually look forward to going to the Dentist!
  Alison Meagher
  
• Stopped in for a B12 today. In and out very quickly. Office staff was very professional.
  Linda Wright
  
• They are very polite and nice to their clients. When I have questions, they give me very good answers. They are very helpful and care that you have the best dental hygiene possible.
  McKayla Pitts
  
• By far the best dentist experience I've ever had. The staff is friendly, helpful, and polite. Dr. Hapney and her assistants are always willing to take the time to explain the procedures and put you at ease. I was actually shocked because my previous dentist rushed in and out of rooms, yet she puts a lot of effort into making her patients feel important and like their time matters. Not only that, but having a fear of dentists myself, I can't say how appreciative I am of their understanding and stress-free, pain-free management. I originally found Five Forks Dental due to them being open on a Saturday when my uncle needed an emergency appointment. After some internet searching, I found the office here on Google. They fit him in and were able to fix his problem the same day. I made an appointment to visit the following week due to severe pain in my own tooth which had been progressively getting worse. I needed to have the root-canal and permanent crown placing on a time-constraint due to living abroad and only being in-town for the holidays. Understanding my situation and the pain I was in, she acted fast and was able to get my root canal scheduled with the endodontist (and I have to say, the endodontist they refer to is very good as well!) as well as my crown with incredible speed. The office itself is beautiful, clean, and relaxing. I haven't taken advantage of their esthetician services yet, but I plan to when I have the time. I will definitely continue to be a patient at Five Forks Dental for any future dental work I may need. This is definitely worth the five-star rating.
  J Oakley