Financial Policy

Thank you for choosing Five Forks Dental Care, Inc.! Our primary mission is to deliver the best and most comprehensive care available. It is important to us that the quality of our business services matches the quality of our dental care. We want the handling of your account, from the start, to be perceived as an extension of the dental care we provide you and your family. We believe the best way to save our patients money is to do our best job the first time.

All appointments are exclusively reserved:

Unlike most offices where a patient is scheduled for one filling at a time, we recognize that your time is valuable. The more that we can get done in one visit the less time you will miss from work and family. We are happy to offer long appointments and dedicate our time exclusively for you. Subsequently, we require a two day notice for any change in scheduling for short visits and a one-week notice for larger, more comprehensive treatment plans. We reserve the right to charge a fee of $75 per hour of reserved treatment time with our doctors for any changes in scheduling without a sufficient notice. All appointments are to be handled by our front office team during our regular business hours.

Patient's role:

As with any partnership, both parties have a role to play. Our role is to provide you with the best quality service and most comprehensive care available. In turn, your role is making sure you show up for the appointments that you schedule and pay for your treatment at the time services are rendered. Our team will work with you to determine financial arrangements that make sense for both of us. With an agreement made, our joint follow-through will result in a win for everyone.

Regarding Insurance:

Our insurance experts work with you to maximize your insurance benefits. We file insurance claims and accept assignment of insurance benefits. So that we may file your insurance claims correctly, we ask all patients to complete our Information and Insurance Form before seeing the doctor as that ensures our office of obtaining the correct information to better serve you in regards to your benefits. Patients are ultimately responsible for the agreed upon fee regardless of insurance benefits. No insurance? No problem! Check out our In-Office Savings Plan

Payment Options:

An important part of our mission is making the cost of optimal care as easy and manageable as possible for our patients by offering several payment options:

Cash, Check, Visa, MasterCard, Discover Card or American Express, or a selected payment plan.

Plans from Care Credit, Lending Club, Citi Financial, GE Financial or one of our other major financing companies will allow you to pay over time with little or no interest. Convenient, low monthly payment plans are also available with no annual fees or pre-payment penalties on most plans. Excellent credit is not necessary for approval.

• The staff and Dr. Kristina Hapney are amazing! I gladly make the 45 minute trip from where I live to come here. The staff is wonderful and the service is above and beyond. Being a survivor of domestic violence I was sent to her by Give Back a Smile. Dr. Kristina Hapney decided to take care of my whole mouth for me, not just the one to that i was sent here for. I only had half of my one front tooth so this is life-changing. Since May I have had a whole smile again. It has made a forever difference in & for my life. I smile all of the time now and am forever grateful.
  Crystal Roth
  
• I am without a doubt the most nervous patient ever !!!! crying in the parking lot before I came in. I don't believe it. not only did they NOT hurt me but my teeth feel amazing. don't be like me and put off taking care of your teeth ... these folks are not only professional but they care about how you 'feel' I'm a Five Forks Dental patient for life !!!! nana 😍
  nana b
  
• Love the staff! Finally a dentist that I look forward to going to! Very helpful and friendly!
  Leslie C
  
• Dr Hapney and her staff are extremely kind and friendly. She is very knowledgeable in all forms of oral health.
  David Whiting
  
• The entire staff are Amazing! When I say amazing, I mean it! I have a terrible fear of dentist so I was so diappointed that I had to go in as I had the begining stages of an absest tooth. I knew that if I waited it would get much worst, never think that it's going to heal by itself because the pain will get worse and the expenses are just as painful. When I went in my anxiety was at it's peak, but it didn't take long to feel at ease. I received a sincere welcome by two sweet girls at the front desk. As I filled out the paperwork my anxiety began to creep back in, but then a sweet assistant Casey called me back and gave me a tour of this incredible business. They offer so much more than dental care (who knew). They have a beautiful relaxed environment which includes a day spa, really? Oh my gosh! The entire setting was so clean and peaceful. It's now time to get in the chair Come to find out my tooth with an old mercury filling was cracked so it had to go. Knowing what was coming next my level of anxiety was surprisingly low. I was so relaxed by the staff and setting. The numbing process was a breeze, the extraction was pretty quick and I didn't taste a drop of blood, thank you Casey! I had my followup visit and got great news, it's healing well. I was given easy to follow post-op instructions and some supplies to help the healing process. I highly recommend Five Forks Dental!!!
  Mary Bottorff